Frequently Asked Questions
Welcome to our FAQ Page
Unfortunately we do not accept and refunds or exchanges. do to health concerns. Exception is a damaged item (see my product was delivered damaged)
If you noticed that you placed an incorrect address on your order, please let us know immediately so we can attempt to assist. However, this does not guarantee we will open your message once you send it (our response times are 24 business hours) nor does it guarantee that we will be able to stop your order from entering the queue. Once an order is in the queue, we are unable to edit or cancel the order. Please be aware that our business hours are 9AM – 5:30PM PST. Messages received outside of normal business hours will not be addressed until the next business day.
Ellice Darien Beauty tries to accurately display and represent the colors of the products. However, the actual colors you see may depend on your monitor, screen resolution, undertones and more.
If your tracking number is a long number (23 digits) then we have shipped via USPS. Simply go to usps.com and input your number into USPS online tracking tool.
Please notify us within 3 business days of your order of any issues by providing a photo of all that was shipped to include your packing materials and products. Without these items, we may be unable to assist. Please also note we are not responsible for items damaged in transit – you are welcomed to raise your issue with your courier or consider purchasing Route Insurance, a 3rd party service offered at checkout which does insure against lost, stolen, damaged, etc packages.
Once we begin fulfillment of your products, you will receive an email with your tracking number as well as an estimated date of arrival. Please note that this is an estimate only and that inclement weather, as well as other unexpected events, might result in a slight delay of your products. Ellice Darien brand IS NOT LIABLE for any stolen, lost, or damaged packages or for any delay in transit time caused by the act or default of the shipping carrier.